Frequently Asked Questions

Do you handle the payment to carriers?

No. We are an audit-only platform. We provide you with the data and reports needed to dispute overcharges. You continue to pay your carriers through your existing accounts payable process. This keeps you in control of your cash.

What file types do you support?

We currently support EDI 210 (Motor Carrier Freight Invoice) files. Support for PDF and CSV invoices is on our immediate roadmap.

Is my data shared with AI models?

When you use our optional AI Rate Parsing, your document is processed via **Google Gemini API**. Under our enterprise agreement, Google does not use your data to train its models, and it is deleted immediately after the data is extracted. If you prefer not to use AI, you can use our Manual Rate Entry tool which keeps all processing local to your browser.

Why is browser-based auditing better?

Traditional software requires you to upload your sensitive data to their cloud. Browser-based auditing means your data stays on your machine. It's faster, more secure, and gives you total privacy.

Can I audit LTL and Parcel?

We are currently optimized for LTL (Less-Than-Truckload) and Full Truckload shipments using EDI 210 standards. Parcel auditing is a different beast that we plan to tackle in the future.

How will I get my money back from carriers?

Currently, our system identifies discrepancies and allows you to export a report to send to your carrier's billing department. We are also building an Assisted Dispute Filing feature that will automatically generate and track claim packets for you. Join the waitlist here.