Freight invoice errors typically run 5–10% of all LTL invoices industry-wide, and they structurally lean in the carrier's favor. Below are the most common categories of billing errors shippers encounter, what causes each one, and what to look for.
The same shipment gets invoiced more than once. We match invoices against unique shipment identifiers (BOL, PRO number, or weight/lane combo) to catch reissued invoices that never voided the original.
The invoice charges a rate that doesn't match your negotiated contract—either a missing volume discount or the wrong tariff tier. We compare every charge against your actual rate sheet.
Fees for services never performed (liftgate on a dock delivery, residential surcharge on a business). These are easy to apply by default but hard to contest without records.
When the percentage doesn't match your contracted schedule—often caused by using the wrong regional index or an outdated tier calculation.
Carriers re-measure or re-weigh shipments using automated scanners. We help you verify if the physical shipment actually supports the higher class or weight they billed.
Billing based on space occupied rather than scale weight. Common on light, bulky freight where dimensional rules can turn a simple shipment into a much more expensive one.
FreightAudits.ai checks your invoices against your actual contracted rate sheet automatically.
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